Frequently Asked Questions
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ALL PASSENGERS/SEGMENTS ALREADY TICKETED

TTP/T1     Will issue again data number 1   

TTP/T1-3 Will issue again data numbers 1-3

TTP/P1     Will issue again ticket for passenger 1

TTP/P1-3  Will issue again tickets for passengers 1-3

You can add /ITR-EML-xxxxxx at each of above entries to ticket and send email at once.

This msg come up when a tickets are already issued once or if a fecticious ticket number was added to a PNR.  Any of above entries will issue New tickets on the PNR again. 

AIRLINE PROHIBITS ETKT

TTP/PT Will print a paper ticket

This message comes up if an airline does not allow e-ticketing in Israel market even if flight shows an E

CHECK MINIMUM CONNECTION TIME - SEGMENTS 2/3

DM2/3 Will display the minimum connecting time between segement 2 and 3 and will advise the minimum time that is required.

ERWill close the PNR anyway

This message comes when there is NOT enough minimum connecting time in the PNR. The connection in such cases is not allowed by the airline. If such ticket is issued airline may reject passenger from boarding.

Also, in case of flights been delayed passenger will not be given protection on any other flights.

COMMISSION NOT VALIDATED RE-ENTER COMMISSION

Remove all the FM and FV lines from the PNR XExx-xx xx being line numbers.

TTE/ALL Will remove all datas on the PNR

FXP/R,UP or FXP/R,Uxxxxxx xxxx being corporate number

TTP Will issue the ticket if only one data or

TTP/T1 Will issue data number 1

Thiss error message comes up if you priced and saved data in the PNR and pricing entrygenerated the commission automatically. Agentfor some reason removed and added commission again this error comes up.

CT RJT: ET/153 NAME MISMATCH

Contact us at the helpdesk or wait awhile.

This happens when you change name or add ( ) and airline did not get the change in their system yet.

Wait a while because sometimes changes take time to get to airline system or contact us and we will send the PNR for synchronize

CREDIT CARD DENIAL 5 - DO NOT HONOUR CARD

There is not enough funds (money) to cover the ticket cost of the ticket on the Credit Card

XExx xx being line number to FPCC line

FPCCVIXXXXX/0909 Will add new card number for payment or

FPCASH*1234567 Will enter form of payment cash

CREDIT CARD GUARANTEE REQUIRED

HS1/G-CCVI17171717EXP0909/P1 To book line 1 of hotel with Credit card guarantee.

This happens when you try to book a hotel without giving credit card guarantee

CT RJT: EDIFACT MESSAGE SIZE EXCEEDED

TTP/P1-3 Will issue tickets for passengers 1 to 3 and after do

TTP/P4-7 Will issue tickets for passengers 4 to 7 etc. or

TTP/P1-3/ITR-EML-xxxxxx Will issue tickets for passengers 1 to 3 and send email

TTP/P4-7/ITR-EML-xxxxxx Will issue tickets for passengers 4 to 7 and send email

This error message apears when you try to issue too many e-tickets in one entry.

You need to divide the ticketing entry to groups of 3 or 4 passengers at one time with TTP/Pxxxx entry.

CT RJT ETKT RJT NO INTERLINE BETWEEN CARRIERS

E- ticket is not allowed on requested itinerary due to no interline for E-ticketing on that route

Issue a paper ticket

TTP/PT Will issue a paper ticket or

TTP/OPT Will override an e-ticket fare and issue paper ticket.

CHECK NOSTOPOVER INDICATOR

TQT/T1 Will display the data (data number 1)

Check the "FARE CALCULATION" in the data look for the X/....

Compere it to the itinerary on the top left side of the data the "STOP"

Add an X on the itinerary line to match the fare calculation

Click on update

Click on OK

Close the data on the X

Close the PNR

DOCUMENT NOT AVAILABLE FOR VOID REQUEST

This happens on when you try to VOID a ticket which was not issued same date as void request.

Refund needs to be done not a VOID. Void can only be done on the date of ticket issue.

To do a refund

TRF014-1234567890 Display the ticket on which a refund is needed

TRFU/CP100A Apply the penalty of usd100 followed by A (amount)

TRFP Process the refund.

If there is no penalty after ticket is display do TRFP to process full refund

FORM OF PAYMENT INVALID FOR ETKT

XE20 Cancel the element of which FP is on.

FPCASH*XXX Add correct form of payment to PNR xxxx being docket number

FPCCCAXXXXX/0909 Add passenger Credit Card as form of payment if passenger is paying airline with CC direct

This happens when the form of payment is not correct for E-ticket.

The correct form of payment should be CASH.

FINISH OR IGNORE

RFAGT;ERWill close the PNR

or

Globus Will close the PNR

If both do not work you must

IG Ignore and start over

FARE PRICE OVERRIDE DISALLOWED FOR LOCATION

Look for an FS line in the PNR and cancel it (XE50  cancel line 50)

This happens when by mistake there is an FS line in the PNR.

This line needs to be cancelled.

INFANT NOT ALLOWED FOR ETKT

TTP/PT/INF        Print the Infant on paper ticket. 

OR

TTP/OPT/INF    Print the Infant on paper ticket and override the e-ticket fare.                       

Display the PNR again and

TTP               Will print the rest of the TSTs in the PNR for all passengers but the infant whos ticket is

                       issued already on paper ticket.

This happens of some airlines that still do not allow e-ticketing for infants.

Paper tickets need to be printed.

 

INPUT LOST - RETRY

All you can do is wait and try to do same entry later.

This reply comes up after an entry if the entry/server/service link is down.

You have to wait and try to do the entry later on.

INVALID TRANSACTION - FILE REQUIRED

EF - end and file. Please look at the system answer if system does not displays the 2nd PNR. Please

EF - again

Full split process

SP2,5 Will divide passenger 2 and 5 from the PNR

RFagtAdd received from

EF End and file and again EF if the system does notmove the 2ndPNR

When 2nd PNR displayed

RFagt Add recevied from

ER End if there is a msg do ER again.

Onlynowyou can start making changes

This error msg comes if you try to Close (globus or er) the PNR in the middle of the divide process.

System advisesthat File required. EF- end and file

INVALID PAST DATE SEGMENTS

To send itinerary if some segments are flown (in the past)

By mail

IEPJ-EML-AMA@AMADEUS.CO.IL/S6,7,8 Will email segments 6,7 and 8 which are still active.

By printer

IEPJ/S6,7,8 Will print segments 6,7 and 8 which are still active.

By script

Click on the email script

Click on the active segments and

Click on send

This happens if when you try to email / print itinerary with segments that are in the past.

You have to add the active (future) segments to the entry.

INVALID BOOKING DESIGNATOR VENDOR

This message may appear when you try to issue and e-ticket.

System does not like something in the PNR.

We suggest to try:

1. Check if thereare codeshare flights by clicking on flight number (click on the flight number)

2. If there are codeshare flights check if there is an e-ticket agreement between airlines of the itinerary

TGAD-LH/US Will advise if there is an interline for E-ticket bewteen LH and UA.

The 1st carrier is always the ticketing carrier (FVxx)

3. Please try to create a new PNR by RRN/P1-2 Will copy PNR and names 1 and 2

4.Try to issue again.

If not please contact our help desk.

ITINERARY/NAME CHANGE VERIFY TST

Original data is automatic

FXX/R,UP Will price the PNR. Please see same price comes up as original data

If so

TTE/ALL Will cancel the old data.

FXP/R,UP Will create a new data.

FM7Will add commission

Issue ticket again.

Manual data

TTE/ALL cancel the old data

Click on ticket editor and create data again.

This happens if you create data (FXB or FXP) and after data is created you either change a flight or touch the name field.

Old data needs to be removed and new data needs to be created.

INVALID ICO TAX CODE

TQT Will display the data or the list

TQT/T1 Will display data number 1 or TQT/T and data number that needs to be tickets

Click on the page (tax breakdown) which can be found beside the tax total

Check the tax codes.

Compere that tax code to the codes which you or system added.

XT is an invalid tax code it is tax total and needs to be broken down.

Remove the XT tax code and total and break it to individual taxes

Tax codes can only be 2 letters see if all codes are only 2 letters.

To add taxes

Click in the "currency" field system will automatically add USD

Add the amount in the next box

Add the tax code in the next box

No need to add anything in the type.

After the taxes are updated click on OK

Click on update

Click on OK

close the data with the X on the right hand side.

Close PNR issue ticket again.

INVALID PASSENGER TYPE CODE

List of correct PTC (passenger type codes) and formats

(CHD/05JAN99) Child with DOB

(INF/MOSHE/05JAN07) Infant with samelast name as parent

(INFLEVY/MOSHE/05JAN07)Infant with different last name

(YTH)Youth

(STU)Student

(YCD) Senior of most airlines

(S65)Senior on TK airlines

Companion

(CMP)One passenger

(CMA)2nd passenger

Familyplan

(HOF) Head of family (once of the passengers)

(SPS) Spouse family plan

(F07) Child 7 years old f and age of child in2 number. Child family plan

(FNF) Infant family plan

Visit another country

(VAC) Vac

(V07) Vac child V and child age.

IfPNR is close you do

2/ and the PTC in ( )in the formats above. 2 being passenger number

If you are building a PNR

NM1AMADEUS/MOSH MR( ) Add name ofpassenger and correct code in ( )

If you are pricing aPNR and you get this error

Remove thePTC

2/ Will remove the ( ) of passenger 2

INVALID TST EXISTS - DELETE TST

TTE/ALL Will delete all TSTs in the PNR.

Or

TTE/T2 Will delete TST number 2 in the PNR

FXP/R,UP Will reprice PNR and store data automatically

or

Ticket editor create a new manual data.

INVALID ALPHA SIGN

JIxxxxXX/SU Will add sign in.

Sign in is 4 number and 2 letter followed by /SU

JI1234BB/SU

If you forgot your sign in please contact our helpdesk.

This error sometimes comes up when trying to issue a ticket on a PNR that was created in another system and moved to Amadeus.

This is not allowed a new PNR must be created in Amadeus.

INVALID TST NUMBER

TQT               Will display the list of TST

Find the correct TST number from the left hand corner.

Print ticket again

TTP/T3    T3 being the correct TST number to be printed.

or

TTP/T3/ITR-EML-amadeus@amadeus.co.il     Print and mail e-ticket for TST 3

INVALID ITINERARY

There are 2 ARNKs one below the other in the PNR.Atleast onemust be removed

XE7 Will cancel theARNK on line 7

LINK DOWN - RETRY IN 2 MINUTES

There is no link to the format that you are entering.

Nothing can be done but wait and report it to the Help desk.

LINK DOWN SOLD IN STANDARD ACCESS

Link to the airline, hotel or carprovider is down.

Reservation is booked however airline may send a reject within 24 hours.

Pleaseinform that passenger of this or try to make thereservation later oncelink is back and running.

Inair segment before closing aPNRstatus is SS (standardaccess)

LH ETKT: NUMBER OF INFANTS EXCEED MAXIMUM ALLOWED PER ADULT

TQT Display all TSTs.

TTP/T1,4 Issue data 1 and 4 at same ticketing entry infant and adult together.

This happens wihen you try to issue an infante-ticketby itself.

Infant must be issued with adult ticket assame time.

however if this does not work. Youhave to issue paper ticket for infant and e-ticket for all other passengers.

TTP/INF/PT Issue paper ticket for INF

TTPIssue all other passengers

NAME CANCEL RESTRICTED

IR Ignore the current entries

XExCancel and name number (x- being name namuber)

Close the PNR

This happens when youmake some cancelations of elementsin aPNR and cancel a name at same time before before closing the PNR in between.

MANDATORY SSR FOID MISSING FOR CARRIER

SRFOIDxx-PP123456 This will add the FOID just for ticket issuance. This line can be removed in XEx, after ticket print. xx-being the airline code.

If this does not work remove the FQTVs in the PNR issue tickets and enter them back again.

NEED RECEIVED FROM

RFyour name Will add received from to record

ER Will close PNR

If this does nto work.

IG Ignore and start over

NEED RECORD LOCATOR FROM ETKT

Check the PNR. The is no PNR number on the right side beside all the flights you are ticketing.

Contact us for synchronize

NEED TOUR CODE
FT*xxxxxx. Will add tour code to the PNR. xxxx being tour code number
NEED TST

TTP/T1 Will issue ticket after the TTP did not work

This happens when there is a data that does not cover all PNR segments.

You can also

TQT Display all the TSTs

Find the TST number and issue ticket TTP/Tx x - being TST number

NEED XF BREAKDOWN

Your fare calculation is missing the XF tax city code.

TQT/Tx Display the TST that is missing the XF

Click on tax breakdown on the mask beside the tax total

Find the XF tax amount

Click on OK

Go into the fare calculation field to the end of the like and add

"space" at the end of the line XF XXX4.5 or XF XXX3 XXX - being the airport code of which XF applies. Last point of departure from the USA and the amount either 3 or 4.5 usd

If automatic ticket just re-price

NEED ORIGINAL ISSUE TICKET NUMBER

TTE/ALL Delete the DATA

FXP/R,UP Price PNR again

FMx Add commission x- being commission percent

Issue ticket again

This happens when you DONT close the TST with the X on the right hand side.

NEED ORIGIN DESTINATION

NEED GROUP NAME

NG25AMADEUSGRP Will enter a group of 25 passengers and name for group

If this is agroup created by airline please make sure that you enter same name as the airline did.

NEED PASSENGER NAME

NM1AMADEUS/AMADEUS MR Add a name to a PNR

Or

Click on the PNR services

Click on passnger name and add the name

This happens when you try to close a PNR without entering the passenger name

NOT AVAILABLE BUT WAITLIST OPEN

SS1M1/PE SS- being sell segment

1- number of passengers

M- class of servicer

1- Line from which sell is done

/PE- Pending selling a waitlist

This happens with an airline does not support "clicks" on waitlist

NO FARES/RBD/CARRIER PASSENGER TYPE

This error comes up after pricing a PNR with FXP/R,UP or FXX/R,UP if classes in the reservation do not match any fare or rule.

FXR/R,UP FXB/R,UP OR FXL/R,UP Will show low prices possible on the itinerary

Or

Check FQD to see which classes are needed for the itinerary booked

Or

FQQx x being line number to see what classes are needed for one of the options in the price list

NO NR AGREEMENT WITH XX

Contact our office for updating your office profile

NO DATA FOUND

TTP/T1 Will issue specific TST number in this example TST number 1

or

TTE/ALL Cancel all TST

FXP/R,UP Create new TST

This happens that TST does not cover all flights in the itinerary or if itinerary changed and not all segements that you are ticketing are in the TST

NEED TICKETING ARRANGMENT

TKOK Will add ticketing arrangment

This happens if all PNR is ticketing and flights are changed you need to add TKOK meaning that ticketing is OK

NEED PASSENGER / SEGMENT ASSOC

Too many passengers too little seats taken or vise versa

If there are no married segments and you need to adjust the seats to meet the names

(correct amout of names incorrect seats)

2/3 Will change segment 2 to 3 seats etc.

If there are married segments you need to IG booking and start again

If you added too many names but the seats you sold are correct

4-8/P1,3 Associate the segments to the correct names

4-8/ being segment numbers

P1,3 being correct names that will stay in the reservation

After segments are associated to correct names

XE2 Cancel the name that needs to be removed

PNR IN AAA NET ASSOCIATED TO E-TICKET RECORD

IG   - Ignore

TWD/TKT125-1234567689890    Display the e-ticket

TWX                                            Cancel the e-ticket outside a PNR

 

This happens if the flights in the booking are changed and you try to process a VOID

PREHIBITED TICKETING CARRIER RE-ENTER TICKETING CARRIER

Check the FV line

30/XX 30 being the line number of the FV

XX add the carrier code on which you are issueing the ticket

Or

FVXX/S5 Add another FV carrier with segment association

FV transaction code

XX airline on which ticket is being issued

/S5Flight segment which is being ticketed

If the FV inforamtion is correct and you got approval from airline to issue ticket on airline which is in the FV element you can overrdie the system.

Override means manual ticketing not guaranteed by Amadeus. Please make sure airline authorized this.

TTP/V*XX Override (manual) and issue ticket with validating carrier XX being airline code

REFUND RECORD PENDING - ACTION OR IGNORE

TRFIG Will ignore the ticket record

and start again....

TRF050-12345566......

RESTRICTED FA/ET EXISTS

This happens if E-ticket are issued and you try change the name field

This is not allowed you need to either refund or void the e-tickets and only after you can touch the name field.

RESTRICTED NEED GROUP FARE

SRGRPFXX-GV20     SRGRPF  being the transaction code

                                    XX -         being airline code

                                    -GV20      being 20 passengers in the group

RESTRICTED PLS ADD SSR OTHS ZZ WITH FREE TEXT

Contact helpdesk at 03 7950000. We will return control of PNR to agent

This happens when an airline takes over contol of the PNR

REFUND REJECTED DOCUMENT NOT CONFIRMED SALE USE TWX TO CANCEL

TWD/TKT050-1234567890 Display the e-ticket

TWX Void the ticket

This happens when you try to refund a ticket which is still available for void

RESTRICTED PRIOR TO EOT

ER or Globus

This happens when you try to send email before closing a PNR

SECURED PNR

This happens when you try to pull a PNR which does not belong to your office

SEMI-AUTO COM CAPFOUND- NEED MAN FM PERCENTAGE -T1

FMx FM being a transaction code

X being the commison percent (0 or 7)

This happens when a TST missing commission percent

SIMULTANEOUS CHANGES TO PNR IGNORE/RE-RETRIEVE/RE-ENTER

IR

This happens when an airline sends a msg same time that you are working on the PNR

Ignore and start over again

SPLIT PNRS DIFFERENT BOOKING CODES

SP3 Split passenger 3 of the record

RFagt received from

EF end and file

2nd PNR will come up

RFagt received from

ERclose and redisplay

After split is done

FXB/R,UP both PNR seperate

This happens when different booking codes are needed for cheapest available fare in same PNR due to different passenger type codes.

SPECIFY DATA NUMBER

TTP/T2 T2 being TST number 2

This happens when some of the TSTS are missing information and system can not issue all at once.

TST EXPIRED- OVERRIDE OR DELETE AND REPRICE

TTE Will remove 1 data

TTE/ALL Will remove all the TSTs

TTE/T2Will remove TST 2

and price pnr again.

FXP/R,UP

TICKETING INHIBITED CONTACT AMADEUS HELP DESK

Call us 03 7950000

This happens if BSP requests as to block an airline from ticketing in an office

TICKETING REQUEST REJECTED DUE TO MARRIED SEGMENT CONTROL

This happens when you try to issue a ticket which does not include all segments that are married and this is not allowed.

TY may solve it but only on paper ticket

TICKETING RESTRICTED- CHECK STATUS CODE

RFagt     Received from

ERK       Change statuses to HK

TTP        Issue ticket

This happens when a schedule change is not changed to HK

 

 

TRANSACTION NOT ALLOWED FOR OPEN SEGMENTS

This happens when you try to FXB/R,UP or FXR/R,UP FXL/R,UP

This is not possible on open segments

UNAUTHORISED USER

WM/ELN This needs to be done once to open the link

Send the email again

WARING CHECK OSI/SSR STATUS CODE

RFAGT;ERK     Will close the PNR and change all segments to HK

or

CLICK on the change status in the Host keys

 

WARNING CHECK QUEING OFFICE

Contact us

Or

RP/office id/Q and close a PNR   Will give contol back

This happens when airline takes control of a PNR

WARNING CHECK ITINERARY STATUS

RFAGT;ERK    Will change the status to HK on all flights

or

Click on host keys and click on change segment status

WARNING CHECK TICKETING DATE

This happens with the date you entered in the TKTL elements is after the 1st departing flight on the itinerary.

10/10jan 10 being line number where TKTL / and correct date for ticketing queue

WARNING AIRLINE CODE NOT IN ITINERARY SSR/OSI CANCELLED AT EOT

This happens when you add SSR or OSI with airline code which is not a part of the booked itinerary

ER        Will remove the SSR or OSI msgs and close PNR

or

Check your PNR to make sure that you entered correct airline code on your SSR / OSI msg

WARNING CHECK SEGMETN CONTINUITY SEGMENT 5/6

SIARNK  Will add ARNK to PNR

ER             Will close it after ARNK is added

Or

open the host key and choose ARNK

Or

ER after you see the msg with force PNR closing without ARNK

 

WARNING NEED OSI SSR FOR PASSENGER TYPE CODE

Remove the (CHD) from the PNR 2/ Will remove (CHD) from name 2 in the PNR

Add the CHD again

2/(CHD/20AUG05)

This happens when you try to book flights on a cancelled PNR that has a CHD in it.

WARNING CHECK ARRIVAL/DEPARTURE SEGMENTS 4/5
Check your itinerary. Wrong connection flights are booked.
1A RJT: TICKETING INHIBITED SPECIFY STOCK REFERENCE

TTP/XA1 To print paper ticket using BSP printer A1

TTP/XC1To print paper ticket using LY printer C1

In offices that there are more than 1 ticket printer you must specify printer number

(It can be A1 or A2 etc depanding on how many ticket printers of same kind in your office)

PLS ADD A SSR OTHS ZZ WITH FREE TEXT

This happens when an airline takes contol of the PNR by mistake.

In order to take control back you need to do:

rp/officeid/all and close the pnr.

For example if your office id is TLVI32888 you do RP/TLVI32888/ALL follow by ER

YOUR PASSWORD HAS EXPIRED-MUST UPDATE

This type of warning message is generated when the password needs to be updated.

(every 90 days)

You need to fill the TABS : 

Password (tab) amadeus1

New Password (tab) xxxxaa  ( your sign in 4 number followed by the 2 letters).

PASSENGER SECURITY IDENTIFICATION MISSING

The Transportation Security Administration (TSA) is requesting to have passenger information in the DOCS SSR entry on each reservation to /within N. America.

Please use the P icon to update it for each passenger.

(failing to update will result in such that PNR will be cancelled 3 days before departure)

The information includes

Full name

Gender (male/female)

Date of Birth

IB/ET INALID RESERVATION BOOKING DESIGNATOR
ADD  SECURE FLT AND TICKET WILL ISSUED
PRICING OVERRIDE NOT ALLOWED BY CARRIER

This means that somewhere in the PNR there is a line (element) starting with FS you must remove it.

ET INVALID RESERVATION BOOKING DESIGNATOR

This means that you need to add the DOCS Secured flights information: name, date of birth and gender.  Please use the P icon to add the necessary information.

 

NO FREQUENT FLYER CARD - REENTER AS FOID

This usually happens on new FQTV number of LH or OS

you do:

SRFQTVLHHK/-LH999900604027809/P2

SRFQTV  mandatory

LHHK/-LH999900604027809   mandatory only the airline code needs to be added correctly

/P2   Passenger association

 

AA Change to Cancel/Rebook Involving Married Segments
This error is given when action is done trying to separate married segments. The airline must be contacted and if the airline approve a spilte of married you need to contact the Helpdesk in order to do it.
ALL TERMINALS OF THE OFFICE LOCKED - CONTACT HELP DESK
Happens if agent tries to sign in at more than one station at once or if entering wrong password several times.  System gets locked.  Agent must contact Help Desk in order to reopen access to the system.
CHECK NO-STOPOVER INDICATORS
This happens when there is no match between the fare calculation and stopover indicators beside the flights.  The fare calculation and the flight indicators must be the same.  Meaning if there is an X beside a specific flight on fare calculation an X must show beside the flight.  If there is nothing beside a city code on the fare calculation it means it is a stop therefore O must be shown the stopover indicator tab.
CHECK PASSENGER ASSOCIATION

This means that you need to associate the element (line number) to a specific passenger.

14/P2  to associate line 14 to passenger number 2

 

NOT ALL REMAINING CPNS AVAILABLE IN ETKT RECORD
This error is when trying to reissue and original coupons do not have F status.  Airline must update status to F before reissue can be done.
CREDIT CARD NOT ACCEPTED BY TICKETING AIRLINE

Airline does not accept credit card form of payment therefore ticket can not be printed.

CT RJT: ETKT DISALLOWED - NEED AIRLINE R/LOC-RETRY

This happens when there is either no synchronize or airline does not see the reservation inn their system. You can either try and rebook the flights or add an SSR which will try to open the channels with the ariline system. If this does not help please contact support team to request a synchronize.

This also may happen in reissue when ticket is validated on an airline that is no longer part of the future itinerary. In such case you book a flight on that airline (not include it on the TST) issue ticket and cancel it.

CT RJT: ETKT DISALLOWED - NEED ET INDICATOR

This means that there is no E beside a flight on the requested to ticket itinerary. You need to make another availability check and see if the E is there, if so cancel and rebook the flight. Also double clicking on the flight number will give you the Flifo of the flight where you can find out if flight is E ticket candidate.

If the flight is yet E is not showing in the flight line please contact the help desk.

CT RJT: IB ETKT LINK DOWN-RETRY IN TWO MINUTES
This is a result of link down between an airline and Amadeus. Please try later.
CT RJT: TKTG INHIBITED - NO ALLOCATION FOR NN
The agent is blocked for ticketing.  Please contact office manager.
CT RJT: xx TIME OUT - VERIFY ETKT STATUS
Link down retry later.
DISCREPANCY BETWEEN FP AMOUNT AND TICKET TOTAL

There is no match between the amount in the Form of payment field (FP) and the ticket total. Please check the fegures correct and try to issue again

ENTRY NOT AUTHORISED (LOCAL SECURITY)

Wrong entry done. Please check the entry and do again.

EXCHANGE DOC IN FO DOES NOT MATCH ETKT RECORD

During reissue wrong original ticket attached to the new TST.  Please correct ticket number in the FO line.

Cancel the fo line and do TWD/LXX  XX line number of original ticket.

FO*LXX/P1

 

 

FREQUENT FLYER/NAME MODIFICATION RESTRICTED

No way of doing a name change on a PNR that has FQTV number (even if you remove FQTV) will not be possible to change name.

FUTURE DATE TKTNG NOT PERMITTED

This happens when try to reissue a ticket and there are flown segments part of the TST.

TST update is needed.  TTU/T4/S4,5   To update TST number 4 with segment 4 and 5

INVALID AIRLINE DESIGNATOR/VENDOR SUPPLIER
There is no synchronize, need to try and rebook the reservation and if not solved please contact helpdesk.
INVALID TICKETING CARRIER - REENTER TICKETING CARRIER

There is no match between the price and FV.  Remove the FV line and price itinerary again.  Pricing again will re-enter correct FV element

ITEM TOO LONG / NOT ENTERED /

This happens when original booking was created and names where entered as one long string.  In this case it is not possible to add PTC or anything else in the name field.

In order to avoid this situation please enter every name or couple of names seperate. 

In order to price if the PTC is not able to be entered in the name field you add at price entry

FXP/RCH

FXP/INF

FXP/RZZ

ITINERARY/NAME CHANGE - VERIFY TST

PNR is changed after TST creating.  If automatic TST was done please cancel and create new TST.

Otherwise you can do TTF/ALL to confirm that you are aware of the change after you check the TST.

Please note that doing this will make an automatic TST become manual.

LH ETKT:INVALID AIRLINE DESIGNATOR/VENDOR SUPPLIER
This is a synchronize issue.  Please try to rebook the reservation or add a SSR to open the communication line in the reservaiton. If this does nto solve please contact Help Desk.
LH ETKT:NBR OF INFS EXCEEDS MAX ALLOWED PER ADT PA

Infant ticket must be issues together with the adult in the same entry.

For example adult TST 2 and infant TST 3  TTP/T2,3 to print both tickets at once.

Link: E-Ticket Link Down

Link down need to try again later.

MISSING OR INVALID AIRPORT CHECK-IN IDENTIFICATION

In this case you must cancel the FQTV number from the PNR issue ticket and add it again.

NEED FARE/PASSENGER TYPE CODE EX

Ticket of Extra seat the code XE is mandatory in the ticket designator tab ( beside the fare basis in the TST)

NEED TAX DATA

This error happens when agent is trying to refund a ticket that was not issued at his office.

You either need to reufund ticket at issuing office or you can try to correct the tax DATA on the refund application.

First you must have the tax breakdown.  Display the ticket TWD/TKT114-2092020222 if taxes are not showing please do TWD/TAX.

Once taxes are written down you go back to refund application and do TRFT to display the tax panel.

TRFU/TX4   Will cancel the taxes on line 4.  You must remove the tax with code XT

Add correct breakdown

TRFU/TA25.00DE  To add tax with code DE

confirm the refund with TRFP

 

NEED XF TAX AMOUNT

This may happen with there is no breakdown of the XF tax in the fare calcualtion.

Please do:

If reissue: TTI/T1/C+ PD XF JFK4.5

If regular ticket: TTI/T1/C+ XF JFK4.5

Please note T1 is TST number 1

JFK is the last airport from whcih depature is done in the USA

NO PNR IN AAA

When this error comes at Void process.  You must ignore the PNR and do the Void outside of a PNR.

TWD/TKT114-2929292  To display the ticket

TWX to void the ticket

 

When this error happens at reissue time.  FO line must be removed and re-entered.

TWD/L20 will display the ticket on line 20

FO*L20/P1 will add the correct FO to passenger number 1.

NOT ALLOWED: MARRIED SEGMENTS
You can not cancel one of the 2 married segments. You must cancel both segments together.
OFFICE RESTRICTED

The entry that is done is not allowed at specific office.

PREVIOUS TST EXISTS/SEGMENT OVERLAP
This means that there is a previous TST on the requested segments.  Pleae check if TST is from today and is still valid.  If needed please delete it and reprice again.
RECORD LOCATOR REQUIRED / SEGMENT n

The correct PNR number of an airline is missing.  Correct format to add PK segment is

SSCO91V20MAYTLVEWRPK1/XXXXXX

XXXXX being PNR number of the airline

 

REFUND REJECTED - DOCUMENT NOT VALID FOR REFUND
A problem with the refund process.  Please contact Amadeus helpdesk.
REJECTED - DOCUMENT CONFIRMED SALE
A void can not be done, ticket was not issued today.
RESTRICTED - FA/ET EXISTS (adding an infant name)

 This informs that there is no option to update a name field after ticket is issued.

Infant can be added in the SSR to inform the airline:

SR INFT XX NN1-LAST/FIRST/S2,3/P1

If infant ticket needs to be issued.  You need to create a new reservation for adult and infant issue the infant ticket and cancel the new PNR.

RG ETKT:EDIFACT MESSAGE - FUTURE USE
This is advising that it is not possible to issue 4 tickets at once.  You need to splite it to 2 passengers TTP/P1-2 etc
SECURED ETKT RECORD(S)
The ticket is being taken over by the airline.  The reissue can only be done by the airline.
SIGN LOCKED - CONTACT SECURITY ADMINISTRATOR
The sign in is locked.  You must contact the helpdesk.
TRANSACTION NOT ALLOWED IN PE MODE

This means that you are in profile mode and you need to exit from it in order to continue,

PE

UNABLE TO PROCESS (after retrieving a PNR)

Communication problems. Call helpdesk.

UNABLE TO REFUND E-TICKET/CURRENCY CODE NOT PERMITTED
The refund application is not in USD.  Please check the currency and add the penalty in the same currency.
UNABLE TO REFUNED E-TICKET/ UNABLE TO PROCESS

Refund is not possible to in the Amadeus. Please process the refund using the BSP.

WARNING: AIRLINE CODE NOT IN ITINERARY - SK CANCELLED AT EOT

Trying to add SSR for an airline that is not part of the itinerary.  Closing the PNR will save all the information expect the SSR.

XX ETKT : INVALID TICKET/COUPON STATUS

Reissue is not possible due to coupon status not being in O status.

You need to contact the airline.

 

Itinerary/name change verify TST

This is an indication that a change to a name field or itinerary was done after TST creating.

ET record in AAA has changed use TWD/RT

This error usually shows up when there is more than 1 passenger in a PNR with reissue.  Original ticket image TWD must be shown per each passenger follows by TTP.  Display and print ticket must be done for each passenger separately.

Original ticket needs to be displayed TWD/L20 - L20 being the line number for original ticket number.

Not all remaining cpns available in electronic record

This error returns when a status of one or more of coupons in original ticket is not showing as F (flown) even if flight is in the past. Such reissues are not possible.  Airlines have up to 48 hours after flight date/time to change the status of A or O to F for flown,  only once a past date coupon turns to F, reissue can be done.

Coupons must be reissued in chronological order. Reissue must be done on coupons before the flight/date expire.

Lists of possible status:

A  AIRPORT CONTROL                 O  OPEN FOR USE                           

    C  CHECKED IN                           N  NOTIFIED                               

    P  PRINTED                                 E   EXCHANGED/REISSUED                        

    R  REFUNDED                              F  FLOWN/USED

    S  SUSPENDED                            U  UNAVAILABLE                            

    I  IRREGULAR OPERATIONS          V  VOID                                   

    L  LIFTED/BOARDED                    X  PRINT EXCHANGE      

 

Exchange doc in FO does not match etkt record

This message returns when the FO line with original ticket number does not match the passenger name.  The FO line needs to be removed XE and correct original ticket number must be added to the correct passenger in the PNR.

 

RTF               Shows the ticketing associated elements

XE20             Cancel line number 20 (If FO line is number 20)

TWD/L22     Display the correct ticket number that belongs to pax number 1

FO*L22/P1   Associating correct ticket number to FO line for passenger 1

 

2nd reissue and more please choose the last ticket number that was issued to the correct passenger ( not the original)

VALIDATE SERVICE FEE PRIOR TO TICKETING

This error appears when an agent is request to block ticketing without validation. The travel agent therefore must do TFVA  or TFVA/T1 (TST number) before pricing a ticket.

INVALID PRICE SCHEME REFERENCE (PSR)

A travel agency that works with several SFM profiles may get this error.  TFL will show the full list of all PSR stored at the office. TFP/XXXXX  will add the PSR to the PNR.  XXXXX-being the PSR number shown on the  list.

NO PRICE SCHEME FOUND

This happens at pricing time when a current PSR expired.  In such error message please contact Sigal Shor or Noga at the helpdesk for update.

NO ADMINISTRATION OFFICE IN OFFICE PROFILE

This message appears at pricing time when an office ID not added in the SFM administration. In such cases you need to contact Sigal Shor or Noga at the helpdesk for update.