|ALL PASSENGERS/SEGMENTS ALREADY TICKETED|
TTP/T1 Will issue again data number 1
TTP/T1-3 Will issue again data numbers 1-3
TTP/P1 Will issue again ticket for passenger 1
TTP/P1-3 Will issue again tickets for passengers 1-3
You can add /ITR-EML-xxxxxx at each of above entries to ticket and send email at once.
This msg come up when a tickets are already issued once or if a fecticious ticket number was added to a PNR. Any of above entries will issue New tickets on the PNR again.
|AIRLINE PROHIBITS ETKT|
TTP/PT Will print a paper ticket
This message comes up if an airline does not allow e-ticketing in Israel market even if flight shows an E
|CHECK MINIMUM CONNECTION TIME - SEGMENTS 2/3|
DM2/3 Will display the minimum connecting time between segement 2 and 3 and will advise the minimum time that is required.
ER Will close the PNR anyway
This message comes when there is NOT enough minimum connecting time in the PNR. The connection in such cases is not allowed by the airline. If such ticket is issued airline may reject passenger from boarding.
Also, in case of flights been delayed passenger will not be given protection on any other flights.
|COMMISSION NOT VALIDATED RE-ENTER COMMISSION|
Remove all the FM and FV lines from the PNR XExx-xx xx being line numbers.
TTE/ALL Will remove all datas on the PNR
FXP/R,UP or FXP/R,Uxxxxxx xxxx being corporate number
TTP Will issue the ticket if only one data or
TTP/T1 Will issue data number 1
Thiss error message comes up if you priced and saved data in the PNR and pricing entry generated the commission automatically. Agent for some reason removed and added commission again this error comes up.
|CT RJT: ET/153 NAME MISMATCH|
Contact us at the helpdesk or wait awhile.
This happens when you change name or add ( ) and airline did not get the change in their system yet.
Wait a while because sometimes changes take time to get to airline system or contact us and we will send the PNR for synchronize
|CREDIT CARD DENIAL 5 - DO NOT HONOUR CARD|
There is not enough funds (money) to cover the ticket cost of the ticket on the Credit Card
XExx xx being line number to FPCC line
FPCCVIXXXXX/0909 Will add new card number for payment or
FPCASH*1234567 Will enter form of payment cash
|CREDIT CARD GUARANTEE REQUIRED|
HS1/G-CCVI17171717EXP0909/P1 To book line 1 of hotel with Credit card guarantee.
This happens when you try to book a hotel without giving credit card guarantee
|CT RJT: EDIFACT MESSAGE SIZE EXCEEDED|
TTP/P1-3 Will issue tickets for passengers 1 to 3 and after do
TTP/P4-7 Will issue tickets for passengers 4 to 7 etc. or
TTP/P1-3/ITR-EML-xxxxxx Will issue tickets for passengers 1 to 3 and send email
TTP/P4-7/ITR-EML-xxxxxx Will issue tickets for passengers 4 to 7 and send email
This error message apears when you try to issue too many e-tickets in one entry.
You need to divide the ticketing entry to groups of 3 or 4 passengers at one time with TTP/Pxxxx entry.
|CT RJT ETKT RJT NO INTERLINE BETWEEN CARRIERS|
E- ticket is not allowed on requested itinerary due to no interline for E-ticketing on that route
Issue a paper ticket
TTP/PT Will issue a paper ticket or
TTP/OPT Will override an e-ticket fare and issue paper ticket.
|CHECK NOSTOPOVER INDICATOR|
TQT/T1 Will display the data (data number 1)
Check the "FARE CALCULATION" in the data look for the X/....
Compere it to the itinerary on the top left side of the data the "STOP"
Add an X on the itinerary line to match the fare calculation
Click on update
Click on OK
Close the data on the X
Close the PNR
|DOCUMENT NOT AVAILABLE FOR VOID REQUEST|
This happens on when you try to VOID a ticket which was not issued same date as void request.
Refund needs to be done not a VOID. Void can only be done on the date of ticket issue.
To do a refund
TRF014-1234567890 Display the ticket on which a refund is needed
TRFU/CP100A Apply the penalty of usd100 followed by A (amount)
TRFP Process the refund.
If there is no penalty after ticket is display do TRFP to process full refund
|FORM OF PAYMENT INVALID FOR ETKT|
XE20 Cancel the element of which FP is on.
FPCASH*XXX Add correct form of payment to PNR xxxx being docket number
FPCCCAXXXXX/0909 Add passenger Credit Card as form of payment if passenger is paying airline with CC direct
This happens when the form of payment is not correct for E-ticket.
The correct form of payment should be CASH.
|FINISH OR IGNORE|
RFAGT ;ER Will close the PNR
Globus Will close the PNR
If both do not work you must
IG Ignore and start over
|FARE PRICE OVERRIDE DISALLOWED FOR LOCATION|
Look for an FS line in the PNR and cancel it (XE50 cancel line 50)
This happens when by mistake there is an FS line in the PNR.
This line needs to be cancelled.
|INFANT NOT ALLOWED FOR ETKT|
TTP/PT/INF Print the Infant on paper ticket.
TTP/OPT/INF Print the Infant on paper ticket and override the e-ticket fare.
Display the PNR again and
TTP Will print the rest of the TSTs in the PNR for all passengers but the infant whos ticket is
issued already on paper ticket.
This happens of some airlines that still do not allow e-ticketing for infants.
Paper tickets need to be printed.
|INPUT LOST - RETRY|
All you can do is wait and try to do same entry later.
This reply comes up after an entry if the entry/server/service link is down.
You have to wait and try to do the entry later on.
|INVALID TRANSACTION - FILE REQUIRED|
EF - end and file. Please look at the system answer if system does not displays the 2nd PNR. Please
EF - again
Full split process
SP2,5 Will divide passenger 2 and 5 from the PNR
RFagt Add received from
EF End and file and again EF if the system does not move the 2nd PNR
When 2nd PNR displayed
RFagt Add recevied from
ER End if there is a msg do ER again.
Only now you can start making changes
This error msg comes if you try to Close (globus or er) the PNR in the middle of the divide process.
System advises that File required. EF - end and file
|INVALID PAST DATE SEGMENTS|
To send itinerary if some segments are flown (in the past)
IEPJ-EML-AMA@AMADEUS.CO.IL/S6,7,8 Will email segments 6,7 and 8 which are still active.
IEPJ/S6,7,8 Will print segments 6,7 and 8 which are still active.
Click on the email script
Click on the active segments and
Click on send
This happens if when you try to email / print itinerary with segments that are in the past.
You have to add the active (future) segments to the entry.
|INVALID BOOKING DESIGNATOR VENDOR|
This message may appear when you try to issue and e-ticket.
System does not like something in the PNR.
We suggest to try:
1. Check if thereare codeshare flights by clicking on flight number (click on the flight number)
2. If there are codeshare flights check if there is an e-ticket agreement between airlines of the itinerary
TGAD-LH/US Will advise if there is an interline for E-ticket bewteen LH and UA.
The 1st carrier is always the ticketing carrier (FVxx)
3. Please try to create a new PNR by RRN/P1-2 Will copy PNR and names 1 and 2
4. Try to issue again.
If not please contact our help desk.
|ITINERARY/NAME CHANGE VERIFY TST|
Original data is automatic
FXX/R,UP Will price the PNR. Please see same price comes up as original data
TTE/ALL Will cancel the old data.
FXP/R,UP Will create a new data.
FM7 Will add commission
Issue ticket again.
TTE/ALL cancel the old data
Click on ticket editor and create data again.
This happens if you create data (FXB or FXP) and after data is created you either change a flight or touch the name field.
Old data needs to be removed and new data needs to be created.
|INVALID ICO TAX CODE|
TQT Will display the data or the list
TQT/T1 Will display data number 1 or TQT/T and data number that needs to be tickets
Click on the page (tax breakdown) which can be found beside the tax total
Check the tax codes.
Compere that tax code to the codes which you or system added.
XT is an invalid tax code it is tax total and needs to be broken down.
Remove the XT tax code and total and break it to individual taxes
Tax codes can only be 2 letters see if all codes are only 2 letters.
To add taxes
Click in the "currency" field system will automatically add USD
Add the amount in the next box
Add the tax code in the next box
No need to add anything in the type.
After the taxes are updated click on OK
Click on update
Click on OK
close the data with the X on the right hand side.
Close PNR issue ticket again.
|INVALID PASSENGER TYPE CODE|
List of correct PTC (passenger type codes) and formats
(CHD/05JAN99) Child with DOB
(INF/MOSHE/05JAN07) Infant with same last name as parent
(INFLEVY/MOSHE/05JAN07) Infant with different last name
(YCD) Senior of most airlines
(S65) Senior on TK airlines
(CMP) One passenger
(CMA) 2nd passenger
(HOF) Head of family (once of the passengers)
(SPS) Spouse family plan
(F07) Child 7 years old f and age of child in 2 number. Child family plan
(FNF) Infant family plan
Visit another country
(V07) Vac child V and child age.
If PNR is close you do
2/ and the PTC in ( ) in the formats above. 2 being passenger number
If you are building a PNR
NM1AMADEUS/MOSH MR( ) Add name of passenger and correct code in ( )
If you are pricing a PNR and you get this error
Remove the PTC
2/ Will remove the ( ) of passenger 2
|INVALID TST EXISTS - DELETE TST|
TTE/ALL Will delete all TSTs in the PNR.
TTE/T2 Will delete TST number 2 in the PNR
FXP/R,UP Will reprice PNR and store data automatically
Ticket editor create a new manual data.
|INVALID ALPHA SIGN|
JIxxxxXX/SU Will add sign in.
Sign in is 4 number and 2 letter followed by /SU
If you forgot your sign in please contact our helpdesk.
This error sometimes comes up when trying to issue a ticket on a PNR that was created in another system and moved to Amadeus.
This is not allowed a new PNR must be created in Amadeus.
|INVALID TST NUMBER|
TQT Will display the list of TST
Find the correct TST number from the left hand corner.
Print ticket again
TTP/T3 T3 being the correct TST number to be printed.
TTP/T3/ITR-EMLfirstname.lastname@example.org Print and mail e-ticket for TST 3
There are 2 ARNKs one below the other in the PNR. Atleast one must be removed
XE7 Will cancel the ARNK on line 7
|LINK DOWN - RETRY IN 2 MINUTES|
There is no link to the format that you are entering.
Nothing can be done but wait and report it to the Help desk.
|LINK DOWN SOLD IN STANDARD ACCESS|
Link to the airline, hotel or car provider is down.
Reservation is booked however airline may send a reject within 24 hours.
Please inform that passenger of this or try to make the reservation later once link is back and running.
In air segment before closing a PNR status is SS (standard access)
|LH ETKT: NUMBER OF INFANTS EXCEED MAXIMUM ALLOWED PER ADULT|
TQT Display all TSTs.
TTP/T1,4 Issue data 1 and 4 at same ticketing entry infant and adult together.
This happens wihen you try to issue an infant e-ticket by itself.
Infant must be issued with adult ticket as same time.
however if this does not work. You have to issue paper ticket for infant and e-ticket for all other passengers.
TTP/INF/PT Issue paper ticket for INF
TTP Issue all other passengers
|NAME CANCEL RESTRICTED|
IR Ignore the current entries
XEx Cancel and name number (x- being name namuber)
Close the PNR
This happens when you make some cancelations of elements in a PNR and cancel a name at same time before before closing the PNR in between.
|MANDATORY SSR FOID MISSING FOR CARRIER|
SRFOIDxx-PP123456 This will add the FOID just for ticket issuance. This line can be removed in XEx, after ticket print. xx-being the airline code.
If this does not work remove the FQTVs in the PNR issue tickets and enter them back again.
|NEED RECEIVED FROM|
RFyour name Will add received from to record
ER Will close PNR
If this does nto work.
IG Ignore and start over
|NEED RECORD LOCATOR FROM ETKT|
Check the PNR. The is no PNR number on the right side beside all the flights you are ticketing.
Contact us for synchronize
|NEED TOUR CODE|
|FT*xxxxxx. Will add tour code to the PNR. xxxx being tour code number||NEED TST|
TTP/T1 Will issue ticket after the TTP did not work
This happens when there is a data that does not cover all PNR segments.
You can also
TQT Display all the TSTs
Find the TST number and issue ticket TTP/Tx x - being TST number
|NEED XF BREAKDOWN|
Your fare calculation is missing the XF tax city code.
TQT/Tx Display the TST that is missing the XF
Click on tax breakdown on the mask beside the tax total
Find the XF tax amount
Click on OK
Go into the fare calculation field to the end of the like and add
"space" at the end of the line XF XXX4.5 or XF XXX3 XXX - being the airport code of which XF applies. Last point of departure from the USA and the amount either 3 or 4.5 usd
If automatic ticket just re-price
|NEED ORIGINAL ISSUE TICKET NUMBER|
TTE/ALL Delete the DATA
FXP/R,UP Price PNR again
FMx Add commission x- being commission percent
Issue ticket again
This happens when you DONT close the TST with the X on the right hand side.
|NEED ORIGIN DESTINATION|
|NEED GROUP NAME|
NG25AMADEUSGRP Will enter a group of 25 passengers and name for group
If this is a group created by airline please make sure that you enter same name as the airline did.
|NEED PASSENGER NAME|
NM1AMADEUS/AMADEUS MR Add a name to a PNR
Click on the PNR services
Click on passnger name and add the name
This happens when you try to close a PNR without entering the passenger name
|NOT AVAILABLE BUT WAITLIST OPEN|
SS1M1/PE SS- being sell segment
1- number of passengers
M- class of servicer
1- Line from which sell is done
/PE- Pending selling a waitlist
This happens with an airline does not support "clicks" on waitlist
|NO FARES/RBD/CARRIER PASSENGER TYPE|
This error comes up after pricing a PNR with FXP/R,UP or FXX/R,UP if classes in the reservation do not match any fare or rule.
FXR/R,UP FXB/R,UP OR FXL/R,UP Will show low prices possible on the itinerary
Check FQD to see which classes are needed for the itinerary booked
FQQx x being line number to see what classes are needed for one of the options in the price list
|NO NR AGREEMENT WITH XX|
Contact our office for updating your office profile
|NO DATA FOUND|
TTP/T1 Will issue specific TST number in this example TST number 1
TTE/ALL Cancel all TST
FXP/R,UP Create new TST
This happens that TST does not cover all flights in the itinerary or if itinerary changed and not all segements that you are ticketing are in the TST
|NEED TICKETING ARRANGMENT|
TKOK Will add ticketing arrangment
This happens if all PNR is ticketing and flights are changed you need to add TKOK meaning that ticketing is OK
|NEED PASSENGER / SEGMENT ASSOC|
Too many passengers too little seats taken or vise versa
If there are no married segments and you need to adjust the seats to meet the names
(correct amout of names incorrect seats)
2/3 Will change segment 2 to 3 seats etc.
If there are married segments you need to IG booking and start again
If you added too many names but the seats you sold are correct
4-8/P1,3 Associate the segments to the correct names
4-8/ being segment numbers
P1,3 being correct names that will stay in the reservation
After segments are associated to correct names
XE2 Cancel the name that needs to be removed
|PNR IN AAA NET ASSOCIATED TO E-TICKET RECORD|
IG - Ignore
TWD/TKT125-1234567689890 Display the e-ticket
TWX Cancel the e-ticket outside a PNR
This happens if the flights in the booking are changed and you try to process a VOID
|PREHIBITED TICKETING CARRIER RE-ENTER TICKETING CARRIER|
Check the FV line
30/XX 30 being the line number of the FV
XX add the carrier code on which you are issueing the ticket
FVXX/S5 Add another FV carrier with segment association
FV transaction code
XX airline on which ticket is being issued
/S5 Flight segment which is being ticketed
If the FV inforamtion is correct and you got approval from airline to issue ticket on airline which is in the FV element you can overrdie the system.
Override means manual ticketing not guaranteed by Amadeus. Please make sure airline authorized this.
TTP/V*XX Override (manual) and issue ticket with validating carrier XX being airline code
|REFUND RECORD PENDING - ACTION OR IGNORE|
TRFIG Will ignore the ticket record
and start again....
|RESTRICTED FA/ET EXISTS|
This happens if E-ticket are issued and you try change the name field
This is not allowed you need to either refund or void the e-tickets and only after you can touch the name field.
|RESTRICTED NEED GROUP FARE|
SRGRPFXX-GV20 SRGRPF being the transaction code
XX - being airline code
-GV20 being 20 passengers in the group
|RESTRICTED PLS ADD SSR OTHS ZZ WITH FREE TEXT|
Contact helpdesk at 03 7950000. We will return control of PNR to agent
This happens when an airline takes over contol of the PNR
|REFUND REJECTED DOCUMENT NOT CONFIRMED SALE USE TWX TO CANCEL|
TWD/TKT050-1234567890 Display the e-ticket
TWX Void the ticket
This happens when you try to refund a ticket which is still available for void
|RESTRICTED PRIOR TO EOT|
ER or Globus
This happens when you try to send email before closing a PNR
This happens when you try to pull a PNR which does not belong to your office
|SEMI-AUTO COM CAPFOUND- NEED MAN FM PERCENTAGE -T1|
FMx FM being a transaction code
X being the commison percent (0 or 7)
This happens when a TST missing commission percent
|SIMULTANEOUS CHANGES TO PNR IGNORE/RE-RETRIEVE/RE-ENTER|
This happens when an airline sends a msg same time that you are working on the PNR
Ignore and start over again
|SPLIT PNRS DIFFERENT BOOKING CODES|
SP3 Split passenger 3 of the record
RFagt received from
EF end and file
2nd PNR will come up
RFagt received from
ER close and redisplay
After split is done
FXB/R,UP both PNR seperate
This happens when different booking codes are needed for cheapest available fare in same PNR due to different passenger type codes.
|SPECIFY DATA NUMBER|
TTP/T2 T2 being TST number 2
This happens when some of the TSTS are missing information and system can not issue all at once.
|TST EXPIRED- OVERRIDE OR DELETE AND REPRICE|
TTE Will remove 1 data
TTE/ALL Will remove all the TSTs
TTE/T2 Will remove TST 2
and price pnr again.
|TICKETING INHIBITED CONTACT AMADEUS HELP DESK|
Call us 03 7950000
This happens if BSP requests as to block an airline from ticketing in an office
|TICKETING REQUEST REJECTED DUE TO MARRIED SEGMENT CONTROL|
This happens when you try to issue a ticket which does not include all segments that are married and this is not allowed.
TY may solve it but only on paper ticket
|TICKETING RESTRICTED- CHECK STATUS CODE|
RFagt Received from
ERK Change statuses to HK
TTP Issue ticket
This happens when a schedule change is not changed to HK
|TRANSACTION NOT ALLOWED FOR OPEN SEGMENTS|
This happens when you try to FXB/R,UP or FXR/R,UP FXL/R,UP
This is not possible on open segments
WM/ELN This needs to be done once to open the link
Send the email again
|WARING CHECK OSI/SSR STATUS CODE|
RFAGT;ERK Will close the PNR and change all segments to HK
CLICK on the change status in the Host keys
|WARNING CHECK QUEING OFFICE|
RP/office id/Q and close a PNR Will give contol back
This happens when airline takes control of a PNR
|WARNING CHECK ITINERARY STATUS|
RFAGT;ERK Will change the status to HK on all flights
Click on host keys and click on change segment status
|WARNING CHECK TICKETING DATE|
This happens with the date you entered in the TKTL elements is after the 1st departing flight on the itinerary.
10/10jan 10 being line number where TKTL / and correct date for ticketing queue
|WARNING AIRLINE CODE NOT IN ITINERARY SSR/OSI CANCELLED AT EOT|
This happens when you add SSR or OSI with airline code which is not a part of the booked itinerary
ER Will remove the SSR or OSI msgs and close PNR
Check your PNR to make sure that you entered correct airline code on your SSR / OSI msg
|WARNING CHECK SEGMETN CONTINUITY SEGMENT 5/6|
SIARNK Will add ARNK to PNR
ER Will close it after ARNK is added
open the host key and choose ARNK
ER after you see the msg with force PNR closing without ARNK
|WARNING NEED OSI SSR FOR PASSENGER TYPE CODE|
Remove the (CHD) from the PNR 2/ Will remove (CHD) from name 2 in the PNR
Add the CHD again
This happens when you try to book flights on a cancelled PNR that has a CHD in it.
|WARNING CHECK ARRIVAL/DEPARTURE SEGMENTS 4/5|
|Check your itinerary. Wrong connection flights are booked.||1A RJT: TICKETING INHIBITED SPECIFY STOCK REFERENCE|
TTP/XA1 To print paper ticket using BSP printer A1
TTP/XC1 To print paper ticket using LY printer C1
In offices that there are more than 1 ticket printer you must specify printer number
(It can be A1 or A2 etc depanding on how many ticket printers of same kind in your office)
|PLS ADD A SSR OTHS ZZ WITH FREE TEXT|
This happens when an airline takes contol of the PNR by mistake.
In order to take control back you need to do:
rp/officeid/all and close the pnr.
For example if your office id is TLVI32888 you do RP/TLVI32888/ALL follow by ER
|YOUR PASSWORD HAS EXPIRED-MUST UPDATE|
This type of warning message is generated when the password needs to be updated.
(every 90 days)
You need to fill the TABS :
Password (tab) – amadeus1
New Password (tab) – xxxxaa ( your sign in 4 number followed by the 2 letters).
|PASSENGER SECURITY IDENTIFICATION MISSING|
The Transportation Security Administration (TSA) is requesting to have passenger information in the DOCS SSR entry on each reservation to /within N. America.
Please use the P icon to update it for each passenger.
(failing to update will result in such that PNR will be cancelled 3 days before departure)
The information includes
Date of Birth
|IB/ET INALID RESERVATION BOOKING DESIGNATOR|
|ADD SECURE FLT AND TICKET WILL ISSUED||PRICING OVERRIDE NOT ALLOWED BY CARRIER |
This means that somewhere in the PNR there is a line (element) starting with FS you must remove it.
|ET INVALID RESERVATION BOOKING DESIGNATOR |
This means that you need to add the DOCS Secured flights information: name, date of birth and gender. Please use the P icon to add the necessary information.
|NO FREQUENT FLYER CARD - REENTER AS FOID |
This usually happens on new FQTV number of LH or OS
LHHK/-LH999900604027809 mandatory only the airline code needs to be added correctly
/P2 Passenger association
|AA Change to Cancel/Rebook Involving Married Segments|
|This error is given when action is done trying to separate married segments. The airline must be contacted and if the airline approve a spilte of married you need to contact the Helpdesk in order to do it.||ALL TERMINALS OF THE OFFICE LOCKED - CONTACT HELP DESK|
|Happens if agent tries to sign in at more than one station at once or if entering wrong password several times. System gets locked. Agent must contact Help Desk in order to reopen access to the system.||CHECK NO-STOPOVER INDICATORS|
|This happens when there is no match between the fare calculation and stopover indicators beside the flights. The fare calculation and the flight indicators must be the same. Meaning if there is an X beside a specific flight on fare calculation an X must show beside the flight. If there is nothing beside a city code on the fare calculation it means it is a stop therefore O must be shown the stopover indicator tab.||CHECK PASSENGER ASSOCIATION|
This means that you need to associate the element (line number) to a specific passenger.
14/P2 to associate line 14 to passenger number 2
|NOT ALL REMAINING CPNS AVAILABLE IN ETKT RECORD|
|This error is when trying to reissue and original coupons do not have F status. Airline must update status to F before reissue can be done.||CREDIT CARD NOT ACCEPTED BY TICKETING AIRLINE|
Airline does not accept credit card form of payment therefore ticket can not be printed.
|CT RJT: ETKT DISALLOWED - NEED AIRLINE R/LOC-RETRY|
This happens when there is either no synchronize or airline does not see the reservation inn their system. You can either try and rebook the flights or add an SSR which will try to open the channels with the ariline system. If this does not help please contact support team to request a synchronize.
This also may happen in reissue when ticket is validated on an airline that is no longer part of the future itinerary. In such case you book a flight on that airline (not include it on the TST) issue ticket and cancel it.
|CT RJT: ETKT DISALLOWED - NEED ET INDICATOR|
This means that there is no E beside a flight on the requested to ticket itinerary. You need to make another availability check and see if the E is there, if so cancel and rebook the flight. Also double clicking on the flight number will give you the Flifo of the flight where you can find out if flight is E ticket candidate.
If the flight is yet E is not showing in the flight line please contact the help desk.
|CT RJT: IB ETKT LINK DOWN-RETRY IN TWO MINUTES|
|This is a result of link down between an airline and Amadeus. Please try later. ||CT RJT: TKTG INHIBITED - NO ALLOCATION FOR NN|
|The agent is blocked for ticketing. Please contact office manager.||CT RJT: xx TIME OUT - VERIFY ETKT STATUS|
|Link down retry later.||DISCREPANCY BETWEEN FP AMOUNT AND TICKET TOTAL|
There is no match between the amount in the Form of payment field (FP) and the ticket total. Please check the fegures correct and try to issue again
|ENTRY NOT AUTHORISED (LOCAL SECURITY)|
Wrong entry done. Please check the entry and do again.
|EXCHANGE DOC IN FO DOES NOT MATCH ETKT RECORD|
During reissue wrong original ticket attached to the new TST. Please correct ticket number in the FO line.
Cancel the fo line and do TWD/LXX XX line number of original ticket.
|FREQUENT FLYER/NAME MODIFICATION RESTRICTED|
No way of doing a name change on a PNR that has FQTV number (even if you remove FQTV) will not be possible to change name.
|FUTURE DATE TKTNG NOT PERMITTED|
This happens when try to reissue a ticket and there are flown segments part of the TST.
TST update is needed. TTU/T4/S4,5 To update TST number 4 with segment 4 and 5
|INVALID AIRLINE DESIGNATOR/VENDOR SUPPLIER|
|There is no synchronize, need to try and rebook the reservation and if not solved please contact helpdesk.||INVALID TICKETING CARRIER - REENTER TICKETING CARRIER|
There is no match between the price and FV. Remove the FV line and price itinerary again. Pricing again will re-enter correct FV element
|ITEM TOO LONG / NOT ENTERED / |
This happens when original booking was created and names where entered as one long string. In this case it is not possible to add PTC or anything else in the name field.
In order to avoid this situation please enter every name or couple of names seperate.
In order to price if the PTC is not able to be entered in the name field you add at price entry
|ITINERARY/NAME CHANGE - VERIFY TST|
PNR is changed after TST creating. If automatic TST was done please cancel and create new TST.
Otherwise you can do TTF/ALL to confirm that you are aware of the change after you check the TST.
Please note that doing this will make an automatic TST become manual.
|LH ETKT:INVALID AIRLINE DESIGNATOR/VENDOR SUPPLIER|
|This is a synchronize issue. Please try to rebook the reservation or add a SSR to open the communication line in the reservaiton. If this does nto solve please contact Help Desk.||LH ETKT:NBR OF INFS EXCEEDS MAX ALLOWED PER ADT PA|
Infant ticket must be issues together with the adult in the same entry.
For example adult TST 2 and infant TST 3 TTP/T2,3 to print both tickets at once.
|Link: E-Ticket Link Down |
Link down need to try again later.
|MISSING OR INVALID AIRPORT CHECK-IN IDENTIFICATION|
In this case you must cancel the FQTV number from the PNR issue ticket and add it again.
|NEED FARE/PASSENGER TYPE CODE EX|
Ticket of Extra seat the code XE is mandatory in the ticket designator tab ( beside the fare basis in the TST)
|NEED TAX DATA|
This error happens when agent is trying to refund a ticket that was not issued at his office.
You either need to reufund ticket at issuing office or you can try to correct the tax DATA on the refund application.
First you must have the tax breakdown. Display the ticket TWD/TKT114-2092020222 if taxes are not showing please do TWD/TAX.
Once taxes are written down you go back to refund application and do TRFT to display the tax panel.
TRFU/TX4 Will cancel the taxes on line 4. You must remove the tax with code XT
Add correct breakdown
TRFU/TA25.00DE To add tax with code DE
confirm the refund with TRFP
|NEED XF TAX AMOUNT|
This may happen with there is no breakdown of the XF tax in the fare calcualtion.
If reissue: TTI/T1/C+ PD XF JFK4.5
If regular ticket: TTI/T1/C+ XF JFK4.5
Please note T1 is TST number 1
JFK is the last airport from whcih depature is done in the USA
|NO PNR IN AAA|
When this error comes at Void process. You must ignore the PNR and do the Void outside of a PNR.
TWD/TKT114-2929292 To display the ticket
TWX to void the ticket
When this error happens at reissue time. FO line must be removed and re-entered.
TWD/L20 will display the ticket on line 20
FO*L20/P1 will add the correct FO to passenger number 1.
|NOT ALLOWED: MARRIED SEGMENTS|
|You can not cancel one of the 2 married segments. You must cancel both segments together.||OFFICE RESTRICTED |
The entry that is done is not allowed at specific office.
|PREVIOUS TST EXISTS/SEGMENT OVERLAP|
|This means that there is a previous TST on the requested segments. Pleae check if TST is from today and is still valid. If needed please delete it and reprice again.||RECORD LOCATOR REQUIRED / SEGMENT n|
The correct PNR number of an airline is missing. Correct format to add PK segment is
XXXXX being PNR number of the airline
|REFUND REJECTED - DOCUMENT NOT VALID FOR REFUND|
|A problem with the refund process. Please contact Amadeus helpdesk.||REJECTED - DOCUMENT CONFIRMED SALE|
|A void can not be done, ticket was not issued today.||RESTRICTED - FA/ET EXISTS (adding an infant name)|
This informs that there is no option to update a name field after ticket is issued.
Infant can be added in the SSR to inform the airline:
SR INFT XX NN1-LAST/FIRST/S2,3/P1
If infant ticket needs to be issued. You need to create a new reservation for adult and infant issue the infant ticket and cancel the new PNR.
|RG ETKT:EDIFACT MESSAGE - FUTURE USE|
|This is advising that it is not possible to issue 4 tickets at once. You need to splite it to 2 passengers TTP/P1-2 etc||SECURED ETKT RECORD(S)|
|The ticket is being taken over by the airline. The reissue can only be done by the airline.||SIGN LOCKED - CONTACT SECURITY ADMINISTRATOR|
|The sign in is locked. You must contact the helpdesk.||TRANSACTION NOT ALLOWED IN PE MODE|
This means that you are in profile mode and you need to exit from it in order to continue,
|UNABLE TO PROCESS (after retrieving a PNR)|
Communication problems. Call helpdesk.
|UNABLE TO REFUND E-TICKET/CURRENCY CODE NOT PERMITTED|
|The refund application is not in USD. Please check the currency and add the penalty in the same currency.||UNABLE TO REFUNED E-TICKET/ UNABLE TO PROCESS|
Refund is not possible to in the Amadeus. Please process the refund using the BSP.
|WARNING: AIRLINE CODE NOT IN ITINERARY - SK CANCELLED AT EOT|
Trying to add SSR for an airline that is not part of the itinerary. Closing the PNR will save all the information expect the SSR.
|XX ETKT : INVALID TICKET/COUPON STATUS|
Reissue is not possible due to coupon status not being in O status.
You need to contact the airline.
|Itinerary/name change verify TST|
This is an indication that a change to a name field or itinerary was done after TST creating.
|ET record in AAA has changed – use TWD/RT|
This error usually shows up when there is more than 1 passenger in a PNR with reissue. Original ticket image TWD must be shown per each passenger follows by TTP. Display and print ticket must be done for each passenger separately.
Original ticket needs to be displayed TWD/L20 - L20 being the line number for original ticket number.
|Not all remaining cpns available in electronic record|
This error returns when a status of one or more of coupons in original ticket is not showing as F (flown) even if flight is in the past. Such reissues are not possible. Airlines have up to 48 hours after flight date/time to change the status of A or O to F for flown, only once a past date coupon turns to F, reissue can be done.
Coupons must be reissued in chronological order. Reissue must be done on coupons before the flight/date expire.
Lists of possible status:
A AIRPORT CONTROL O OPEN FOR USE
C CHECKED IN N NOTIFIED
P PRINTED E EXCHANGED/REISSUED
R REFUNDED F FLOWN/USED
S SUSPENDED U UNAVAILABLE
I IRREGULAR OPERATIONS V VOID
L LIFTED/BOARDED X PRINT EXCHANGE
|Exchange doc in FO does not match etkt record |
This message returns when the FO line with original ticket number does not match the passenger name. The FO line needs to be removed XE and correct original ticket number must be added to the correct passenger in the PNR.
RTF Shows the ticketing associated elements
XE20 Cancel line number 20 (If FO line is number 20)
TWD/L22 Display the correct ticket number that belongs to pax number 1
FO*L22/P1 Associating correct ticket number to FO line for passenger 1
2nd reissue and more please choose the last ticket number that was issued to the correct passenger ( not the original)
|VALIDATE SERVICE FEE PRIOR TO TICKETING|
This error appears when an agent is request to block ticketing without validation. The travel agent therefore must do TFVA or TFVA/T1 (TST number) before pricing a ticket.
|INVALID PRICE SCHEME REFERENCE (PSR)|
A travel agency that works with several SFM profiles may get this error. TFL will show the full list of all PSR stored at the office. TFP/XXXXX will add the PSR to the PNR. XXXXX-being the PSR number shown on the list.
|NO PRICE SCHEME FOUND|
This happens at pricing time when a current PSR expired. In such error message please contact Sigal Shor or Noga at the helpdesk for update.
|NO ADMINISTRATION OFFICE IN OFFICE PROFILE|
This message appears at pricing time when an office ID not added in the SFM administration. In such cases you need to contact Sigal Shor or Noga at the helpdesk for update.